SHIPPING
We offer FREE SHIPPING within Australia.
Items are delivered by Australia Post or courier and are delivered within 2-7 business days via express or post.
All orders will be processed within 1-2 days of receiving payment.
INTERNATIONAL SHIPPING
We also ship worldwide to most destinations, via Sendle or DHL. For our overseas customers a flat shipping rate of $25 will be charged.
We also offer DHL Express $55 under 500grams, and up to 5day delivery approx.
Some packages may take up to 3 weeks to arrive depending on how long it takes to clear customs. Any extra charges including duties and taxes are the responsibility of the customer.
RETURNS
Moho Silver strives to ensure that you are happy with your purchase.
If you wish to return you must contact us at info@mohosilver.com.au within 7 days of receiving goods. Product must be returned in its original condition and packaging, unworn and undamaged. Customer is responsible for the return shipping.
We do not offer refunds for change of mind.
If an item is faulty please contact us within 7 days of receiving item at info@mohosilver.com.au and we will provide you with a return address for replacement or refund. Items damaged as a result of general wear and tear are not considered to be faulty.
CARE INSTRUCTIONS
To keep your jewellery looking beautiful we suggest that hairspray, perfume and water is avoided.
Sterling Silver can tarnish, this happens over time and also depends on the care given, environment and exposure to chemicals. Therefore it is not considered a fault of the manufacturer.